Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Amazon.com, Inc. Complaint - Amazon refuses to release funds even when they cancel an order
Amazon.com, Inc. Complaint

Amazon.com, Inc. Complaint

ADVERTISEMENT

Amazon refuses to release funds even when they cancel an order


I have to admit that I was a little surprised when I ordered an item through Amazon and while it wasn't eligible for Prime shipping, to see that the expected shipping time was 17-28 days. Because of this, I opted to pay the additional $15 for shipping in 2-3 days.

Imagine my surprise when the next day, I receive an email informing me that the item is not in stock in US warehouses and because of that, my order was being cancelled.

Imagine my further surprise when I wait another day, and Amazon still hasn't released the hold on the funds that I paid with. Then when I contact Amazon to release the funds, I'm told that I have to contact my credit card company and contest the hold. What?

Then I find about 15 different email addresses (including 2 for Amazon's Executive Customer Relations department and 3 for the CEO) and I send a complaint email. I receive auto-replies back stating that the issue will be resolved within 24 hours. Wouldn't you know it, that the issue is not resolved and I have had no further contact with Amazon or replies to my emails.

Now I don't spend a large amount with Amazon every month, but the volume of my purchases was increasing as I was finding more and more products that I could buy through Amazon. But I guess that since Amazon doesn't really care about one customer, that I will have to show my displeasure by no longer spending my money with Amazon.

Also, while I don't expect Amazon to leave this on their wall, I can make sure that the people that I have contact with know about Amazon's practices.

It will be a very long time before I spend any money with Amazon.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Amazon.com, Inc.
SUBMIT a ticket
for Amazon.com, Inc.
WATCH videos
for Amazon.com, Inc.
More Amazon.com, Inc. Reviews and Complaints MORE reviews and complaints
for Amazon.com, Inc.

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More Amazon.com, Inc. reviews


Similar reviews


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team